You'd think John Gottman, Ph.D., who founded the Gottman Institute (otherwise known as the Love Lab) with his wife, Julie, wouldn't make dumb mistakes in his own relationship.
But he always remembers the time he harangued his busy wife for neglecting him: "I said, 'You're so emotionally unavailable; everyone else comes first; what is wrong with you?' And I found when I said that, she didn't want to spend time with me." He laughs. "So I learned from the couples we studied to say, 'You know, I'm getting that lonely feeling again. I just need more of you in my day.'" And it worked.
The trick was employing what Gottman calls a soft start-up, which involves telling your partner "what you need and giving them a way to succeed."
His team had found that even in happy relationships, partners reciprocate anger with anger, so the easiest way to de-escalate a conflict was not to escalate it in the first place.
For instance, instead of saying, "I'm sick to death of cooking dinner, you lazy slob," Gottman suggests telling your spouse, "You know, I'm sick of my own cooking. I think we need to go out to dinner, or have you take charge of dinner for a while."
Many Love Lab participants find it difficult to make themselves that vulnerable. "A lot of people feel shame about having a need," he says. "Our culture tells us that to be needy is to be weak, but it's really a tremendous strength to know what you need and to be able to ask for it."
Beginning a conversation with what you need, rather than the more aggressive "You never ... " or "You idiot," is a way to complain that's easier for your partner to hear and act on. "You can't listen to somebody if they're attacking you ... well, maybe you can if you're the Dalai Lama," Gottman says. "Then again, he's not married."
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