In a poll organized by the renowned UK-based SkyTrax Research, Aeroflot was named the leader in "Onboard Service Improvement Excellence" in 2005 among 95 aircarriers worldwide. Here is what SkyTrax says: “In the past few years AEROFLOT has invested heavily in the improvement of product and service across its international routes, and has now in many areas reached and surpassed the Quality standards offered by many of it's competitor airlines throughout Europe. Shaking off a time-old image of poor service or product is never an easy task, but Aeroflot Russian Airlines has now achieved Onboard Service standards that we see as most worthy for this Excellence Award”.
Aeroflot Russian Airlines, JSC (RTS: AFLT), the largest Russian carrier with 51% owned by the government, was established in 1923.The company controls over 11% of the local shorthaul, and 39% of international operation in Russia and serves over 80 foreign destinations in almost 50 countries. The company has 90 aircrafts, its main office is based in Moscow, Sheremetyevo airport, and the company plans to open its own terminal (Sheremetyevo - 3) by 2007.
Starting in 2003, Aeroflot has maintained focus on service enhancement for high-class passengers, ensuring maximum comfort during flights. The company efforts have been appreciated as 12-million passenger poll by SkyTrax voted Aeroflot the second best airlines in the Central and Eastern Europe.
In November, 2005 Aeroflot was awarded a golden medal as the "Brand of the Year /EFFIE - 2005".
Among the innovations introduced by the company are comfortable reclinable cocoon-seats for longhaul Boeing-767 aircrafts; passengers can take advantage of an individual DigEplayer, offering up to 30 movies and over 100 hours of music for onboard entertainment.
With effect in summer schedule, Aeroflot is launching new enhanced-comfort classes of services: "Premier" for European routes, "President" for longhaul services, and "Kommersant" for improved medium-haul economy-class services.
Here is the full list of SkyTrax Research award winners:
- Thai Airways – Cabin staff service excellence
- ANA All Nippon Airways – airport service excellence (Narita airport in Tokio)
- Aeroflot - Onboard service improvement excellence
- Air Berlin - Low-cost Airline Service Excellence
- Gulf Air – Onboard catering excellence
- Qatar Airways – Inflight service consistency excellence
- Cathay Pacific – Airport lounge service excellence (airport in Hong Kong)
- Emirates – Inflight entertainment excellence
- Malaysia Airlines – Economy class onboard service excellence
- China Airlines – Business class onboard service excellence
- Asiana Airlines – First class onboard service excellence
Among smaller airlines:
- Bangkok Airways – All-round service excellence for a regional airline
- Air Tahiti Nui – Onboard service excellence for a small airline
- Kingfisher Airlines – Service excellence for a new airline
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